HSBC Bank, USA N.A., a subsidiary of the prominent HSBC Group, has reportedly joined hands with Samsung Electronics America, Inc., in a bid to enhance the deployment of wearable technology. Reports claim that the world’s largest banking and financial services organizations has been using Samsung’s wearable technology in order to substantially improve employee and customer experiences.
As per sources familiar with the knowledge of the matter, the announcement has been made by HSBC at its flagship retail bank – located at 452 Fifth Avenue, New York City. In what has been touted as a first-of-its-kind innovation, HSBC’s frontline staff have been observed using custom-made Samsung Gear S3 smartwatches in a bid to better customer service by ensuring that in-branch communications turn out to be rather efficient and more seamless than before, among team members.
Pablo Sanchez, Regional Head, Retail Banking & Wealth Management, HSBC U.S. & HSBC Canada, has been quoted to state that everything the organization does is highly customer-centric and is focused on making it as convenient as possible for customers to easily conduct banking transactions with HSBC whenever, wherever and however they choose to do so.
Echoing Sanchez’s opinion regarding customers, Jeremy Balkin, the Head of Innovation of Retail Banking & Wealth Management in HSBC U.S., stated that the bank’s biggest asset is its loyal clientele. He further affirmed the bank’s belief – that the most innovative technology will be able to lend some free time and help depict more efficiency in the way they communicate, which would certainly turn out to be beneficial for the bank’s customers.
For the record, the Gear S3 smartwatches are designed to create highly efficient communication channels between HSBC’s team members by enabling them to engage easily across the three floors of its branch at 452 Fifth Avenue, New York City. Through this wearable, HSBC employees would have potentially more freedom to communicate with ease, regardless of location or time, instead of being tied down to stationary cubicles and desks with conventional communication channels, that would help them better serve their customers.